Privacy Policy

1. Data We Collect

We collect various types of personal data to provide and improve our Services. This includes:

• Identity & Profile Data: Name, username, title, password, feedback, survey responses, and transaction history.
• Contact Data: Email ID, phone number, delivery/billing/business address.
• Transaction Data: Information about Services availed and payment-related details (e.g., UPI ID, VPA) shared by our payment partners.
• Technical Data: IP address, browser type, OS, device info, page views, clicks, session data, location, etc.
• Usage Data: Activities on the platform, time spent, tap/click behavior, interests, and navigation history.
• Marketing & Communication Data: Preferences for receiving promotional content and other communication choices.
• Refusal to Provide Data: If you don't provide data when legally required, we may not be able to provide or continue the Services.

We also process aggregated data (e.g., site usage statistics), which doesn't identify you directly unless combined with other identifiable data.

Refusal to Provide Data: If you don't provide data when legally required, we may not be able to provide or continue the Services.

2. How We Collect Your Data

We gather data through:

• Direct Interactions: Creating accounts, using Services, contacting us, completing surveys, or giving feedback.
• Automated Means: Cookies, web beacons, pixel tags, and server logs during your visit.
• Third Parties: Public sources or entities we partner with to provide our Services.

3. How We Use Your Data

We process your data to:

• Verify identity and create user accounts
• Provide, monitor, and improve the Services
• Respond to queries and offer customer support
• Track and confirm transactions
• Notify you about Service updates and relevant communication
• Customize your experience and run marketing campaigns
• Comply with legal obligations or enforce our Terms
• Prevent fraud, maintain security, and support internal operations
• Fulfill contractual obligations with you
• Comply with court orders or legal processes

By using our platform, you authorise us to contact you for all service-related and informational purposes via email, phone, or otherwise.

We may also share your information with third parties including service providers, auditors, legal consultants, and data analytics providers, strictly for legitimate business needs and Service delivery.

4. Legal Disclosures

We may disclose personal data without your consent if required by law, regulatory request, court order, or to enforce our Terms and this Policy.

5. International Data Transfers

Subject to Indian laws and Reserve Bank of India (RBI) guidelines:

• Your data may be transferred, stored, or processed outside India if necessary to provide the Services.
• By using our Services, you consent to such transfer of your personal data.

6. Third-Party Services

Our platform may contain links to or integrations with third-party websites or services. These external sites have their own privacy policies, and we are not responsible for their content or data practices.

7. Cookies

We use cookies and similar technologies to:

• Store session data and user preferences
• Analyse site traffic and interactions
• Improve platform experience and functionality

You may manage cookie preferences via your browser settings. We also use third-party tools to enhance analytics and advertising effectiveness.

8. Data Security

We implement industry-standard measures to safeguard your data, including:

• Encryption, password protection, and secure servers
• Call masking and access control
• Physical and digital data security protocols

However, you are responsible for keeping your account password confidential. In case of a breach, please notify us immediately.

9. Data Retention

Your personal data is retained for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws.

10. User-Generated Content

Any content you post on our platform (e.g., comments, reviews, or photos) becomes publicly viewable. We disclaim responsibility for how such public content may be used by others. You are solely accountable for content shared in violation of laws or our Terms.

11. Business Transitions

In the event of a merger, acquisition, or asset transfer, your data may be shared or transferred to the new entity as part of that transition.

12. Policy Updates

We may update this Policy from time to time. All changes will be posted on this page. Where required, you will be notified by email or platform notifications.

We encourage you to review the Policy regularly.

13. Grievance Officer

For any questions or concerns related to this Policy or your personal information, please contact:

Email: admin@thesacredtriangles.com
(Please include 'Privacy Policy' in your subject line for faster resolution.)

14. Applicability to Future Features

This Privacy Policy is designed to apply to the current functionality and services offered through the platform. However, certain features such as user account creation, login credentials (e.g., email ID and password), enhanced personalization, saved preferences, or other interactive tools may not be available at this time but are expected to be introduced in the future.

As and when such features become available, this Privacy Policy shall automatically extend to cover them. Any data collected through these future functionalities will be handled with the same level of privacy, transparency, and data protection standards outlined in this Policy.

Where required, relevant sections of this Policy will be updated to reflect the changes, and users will be notified accordingly. Users are encouraged to review the Policy periodically to stay informed about how their data is protected as new features are introduced.